The “do nothing” Fulfillment Center

If you listen to the news at all, you hear the President complaining about our “do nothing Congress”.

And not to get started on anything political, it just always makes me laugh a little as that’s what we call the Premium Web Cart Fulfillment center; the “do nothing fulfillment service”.

But instead of this title being thrown at the crew in the warehouse as a negative insult, as it is with the Congress, our guys grab onto this “do nothing” title with a sense of pride and accomplishment.

Deservedly so, because when we refer to “do nothing”, we’re talking about what our customers need to do when they run their fulfillment requirements through our services division.

Here’s what our customers don’t do (because we do it for them):

  1. Don’t send order notifications
  2. Don’t figure out complex API integrations
  3. Don’t download CSV files daily
  4. Don’t email new orders
  5. Don’t worry about orders getting lost to email filters
  6. Don’t burn or print CD/DVD’s
  7. Don’t print their e-books
  8. Don’t worry about inventory management
  9. Don’t worry about return / refunds

… and they certainly don’t think about how their business is going to operate while they’re sitting on the beach enjoying their vacation.

When you use Premium Web Cart for your fulfillment of CD, DVD, Printing and / or warehousing of your physical products, all you ever do is “click a check box” to designate that a product requires fulfillment and every order thereafter is on 100% autopilot.

Working with a “do nothing” partner never made your life this easy before.

Tom Reed

Vice President of Sales & Marketing

PS If you’re strictly a “digital products” markerter today, give me a call and I’ll show you how easy it is to add an additional revenue stream and reduce your refund rate at the same time.

This is the biggest “no brainer, I’m leaving money on the table and not giving my customers what they want” mistake even the biggest info marketers make every day because they don’t want the hassle of physical product fulfillment… are you making this mistake too?

If you are, then follow Bob Newhart’s advice and “Stop It” and start making more money with our fulfillment services today.

Not sure who Bob Newhart is? Then watch this short video of the master in action.

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CRM Shopping Cart Software – Plus, Plus, Plus…

CRM shopping cart software is almost a misnomer in the online shopping cart industry because it’s desired by customers but it rarely exists in real life.

There are companies like 3d Cart that claim to have a CRM in their shopping cart software but it’s really nothing more than ticket support system. And while this is certainly a worthwhile feature to include, why not call it a “ticket support system” like we do and not try to call it a CRM?

Volusion claims to have a CRM but what they really offer is a customer order system… so it’s a COS instead of a CRM I guess? Here again, it’s good to have a customer order system (like we do), but it’s simply not a CRM.

A true CRM is really about managing your customers, your leads, your sales people and sales activities, building customer profiles through tags, and having automated sales funnels so you can sell more stuff!

This is on top of the ability to record the history of automated interactions like auto responders and manual interactions like sales reports and comments added from personal interactions.

When you look at the items needed to be a true CRM shopping cart software system, there are only 3 companies that have the components needed, and only 1 that wraps them all together in 1 refined and cohesive package (1 hint as to who that 1 company is).

So if you’re a serious online, or offline, business person, and you really want a true CRM with your shopping cart, then you need to review these systems and separate the contenders from the pretenders.

If you only need a shopping cart, there are many competitors out there, but if you’re really in need of CRM shopping cart software, then look no further.

We’ll even throw in the Project Manager, Ticket Support system, and Membership systems that are all interlinked to our CRM for a highly integrated and cohesive business system.

1 login, 1 complete system… and all the websites / businesses you can manage.

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CRM and Systems Integration – Done For You

You’ve likely heard the old saying, “the whole is greater than the sum of it’s parts“. And nothing could be more true than this old saying when it comes to your online shopping cart and business system.

Because it is true that there are many shopping carts, and there are many CRM systems, and there are many support ticket systems… and yes, there are many project manager alternatives to choose from ( I won’t even go into the numerous membership systems, live chat options or website builders).

But when it comes to putting all these modules together and creating 1 “complete small business system”, there is truly only 1 shopping cart that puts it all together and leverages the strengths of each to make a product much more powerful than the sum of its parts (1 hint as to who offers this package).

It starts with something as simple as 1 login.

It’s a small thing to be sure, until you have to log into your cart, then log into your ticket system, then log into your CRM, then log into your project manager, then log into your membership system… hmmmm, and maybe your live chat as well.

Whew, glad that’s over… until your screens time out and you get to do it all over again, and again, and again – all day long, every day of the year.

Can you smell the senseless burning of your valuable time?

Now let’s take this a a small step forward and realize that all these systems have their own menus, their own support desks, and their own updates that you need to learn over and over.

And you still can’t get your individual modules to “talk” to each other.

It’s like a business meeting where everyone is in a separate room and you need to run from room, to room, to room, and relay the information to try and reach a consensus.  It makes no sense to run a meeting this way and it makes no sense to run your business this way either!

Contrast this with Premium Web Cart where everything is included, everything works the same way, everything “plays nicely” together and you get all the help you need from your dedicated eBusiness Advisor.

Let me show you 1 simple example of how even the most basic communication makes a huge difference in the real world operation of your business.

Support may not be the “glamour job” in the office but it will make or break your business. Do it well and build raving fans …but do it poorly and you’ll create raging enemies flaming your business in every forum that’ll have em’.

Because the Premium Web Cart ticket system “speaks” to your CRM, you can quickly and easily plow through your support tasks while ensuring a continuity of information tailored specifically for each customer.

Pulling up a complete customer record from the CRM is literally done with the click of a button and everything you need is now right in front of you:

  1. Past purchases
  2. Previous phone call records
  3. Other tickets
  4. Emails sent
  5. Documents mailed
  6. Related projects
  7. Grouped relationships
  8. Sales Funnels
  9. Tags
  10. Previous objections
  11. … and the so much more

With this information at your finger tips, instead of the bitter smell of burning time, you’re tasting the sweet success of business efficiency.

Ticket System CRM Integration CRM and Systems Integration   Done For You
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Premium Web Project – *New Project Manager Option

Our projects have a way of starting out innocently enough and then taking on an entirely new life on their own. It’s part of our heritage I guess.

Premium Web Cart started out not as a direct and conscious path to create 1Shoppingcart alternative but as an “adjunct therapy’ to remedy the illnesses caused by the “sick” performance and lack of features provided by 1Shoppingcart.

And when we also grew tired and frustrated with the lack of features and functionality with Basecamp, we started down the same path of simply trying to find a more effective project manager software application to act as a Basecamp alternative to more effectively run our own business.

But things never end that way for us!

So we then took the project management software and offered it to our customers as they too were voicing their frustration with using Basecamp in their businesses.

Combining the Premium Web Cart CRM + Auto Responder + Project Manager + Unlimited file size digital downloads + our merchant account rotator… and our new Elite Package was born.

Now most people would consider the CRM and Auto Responder far more than enough to justify calling the new package “Elite’ because of all of the list segmentation capability, but we simply had to throw the Project Management Software into the mix to create an amazing value and performance level for our Elite customers.

Hold on … I smell a “freebie” coming!

…ah, but you know this isn’t the end of the story don’t you?

Because an unexpected thing started happening to our Premium Web Cart blog traffic.

We were finding that were getting more traffic looking for a Basecamp alternative than were getting people looking for a shopping cart / CRM business system. 1 more twist and turn in this crazy world we call the internet.

Of course, the only trouble with this traffic is that we were not offering our blog visitors any opportunity to pay us for the project manager independently from the Elite package of the full Premium Web Cart Elite system.

What to do… what to do… what to do?

Well, starting Dec 7th, we opened the doors to Premium Web Project and now give everyone, and anyone, the opportunity to use our amazingly simply… amazingly powerful… amazingly *FREE… project management software system.

So if you’re looking for a Basecamp Alternative, you can now check our system out for free to prove to yourself that getting off of email and spreadsheets will be the most productive improvement you can possible make to your business in 2012.

Get Your FREE Project Manager Software account now.

Tom Reed
Vice President Marketing and Sales

PS Of course, Premium Web Project comes with our legendary phone, ticket and live chat support for paying customers with no time limitations. If you’re a customer for 3 years, you get support for 3 years!

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“Payment Received” My 2 Favorite Words

marty 100w Payment Received My 2 Favorite WordsFeatured Guest Post by Marty Dickinson

Not too many events are as exciting to a business owner than to login to email and see a slew of notifications like “Payment Received” when orders have been made by customers.

For me, “Payment Received” are my 2 favorite words in business.

The question all of us should be asking is, “How can we get more emails like that?!”

The answer can be summed up in two words: CREATE URGENCY.

Take a look at this screenshot I made today to show you my flow of orders for the past week. Notice how sales trickled in for the first part of the week and then several orders in one day.

payreceived2 Payment Received My 2 Favorite Words

The difference? On Friday morning, I sent a promotion to my clients and some opt-ins. I attempted to convince them to buy today (Friday) because on Monday, the item will disappear, no longer available for purchase.

Where the real money happens online is by creating URGENCY.

Did you hear of the woman in California who sprayed pepper spray into the eyes of other shoppers as they all raced to the table to get the recently released X-Box game? My 13yo was telling me stores were selling out of this game in under 10 minutes all over the country! on Black Friday Why? Well, I’m sure the game is wonderful, but the truth of it is that everyone knew the game would sell out in under 10 minutes and supply would be short.

They feared if they didn’t get their copy now at the price it was being offered for, they never would.

Whether you have a 15,000 product store or just finished your first ebook, you need to create urgency to sell your products to their fullest potential.

So, exactly how do you create urgency? I use these 5 steps:

1. Find Something Super Sexy to Create or an Existing Product to Exploit – Out of your 15,000 product store, which products are the real “sexy” ones? Or, if you sell info products, what is that one product that’s on everyone’s minds?

Of course, I don’t mean sexy in its literal term, unless maybe your store is full of lingerie items for sale. Sexy, as it applies to products, is defined by what people are paying attention to right now.

Why has Herman Cain’s 13-year affair and sexual harrassment allegations been the dominating subject of every news station for the past month?

Because it’s sexy. No matter how much you and I can’t stand to hear anymore, we don’t change the channel do we? Why? Because we’re roped in. It’s a sexy topic.

For me, my best selling products have always been information. Website traffic generation information products to be specific. My best selling emanaul has always been Getting Brutal with Google, which I release for sale only 3 or 4 times per year.

Books, membership sites, silver-bullet schemes and workshops on this topic have been inundating the Internet for years. How could any product I come up with related to Google possibly compete? The answer is that I always have to find something even more sexy than the topic itself.

Instead of just coming up with “how to get your website on top of Google” which would bring a ho-hum response and a big yawn by my audience, last week I came up with something new that no one has done before. I called it “5 Seconds to #1 – Speed SEO Basics for WordPress Mini-Manual.”

I mean, who wouldn’t want to be able to get a new page on their website to show up in the #1 search position on Google…in 5 seconds?!

Of course, part of the allure of this document would require that I could actually get a new post on my website on top of a Google search result within 5 seconds. But it happened–twice! Actually, I had been working toward this for the past two months. So, the research was over and, with the recent change Google made to their algorithm a few weeks ago, it was perfect timing for the next step.

2. Test Sell – About two weeks ago, I promoted the product to a small portion of my client list just to make sure it would be a potential seller.

In my email promotion, I made it clear that the product was not written yet. And, actually, the title was “8 Minutes to #1″ so I actually improved the process of the product in two weeks to be about getting onto #1 in 5 seconds! I made something sexy even sexier!

3. Make it Fast – I couldn’t wait to go through some heavy product creation process over the next few months. There was no time to even pay an editor! All of the publishing pros are cringing in disgust right now icon smile Payment Received My 2 Favorite Words

More important than perfection in writing was the timliness of the product. I discovered something that would be sexy to my followers now and I made a product about it in one sitting in a single Saturday after Thanksgiving. That means it would be current and hot; the perfect recipe for success. When you find something sexy to sell, you have to be able to make it and feature it very quickly; not always within the same day, mind
you, but don’t wait too long to have the perfect product either.

4. Commit to a Closing – I made a blog post on Friday to kick off my big sale day telling the story about how I came across the process of getting a post on Google in 5 seconds and revealed that I worked on creating the document all day Saturday after Thanksgiving. Very personal. Very calculated. Although, a very laid back approach actually in the way I wrote the content for the product.

By the time you read this, my top Google search position promotion will probably already be closed, but you’re welcome to see the blog post on my main HereNextYear website.

The email that I sent to my carefully segmented list gave readers until Monday to buy at a very reduced rate of just $7 and then the Order Now button would be removed from the page. I also mentioned the next time they would see the “5 Seconds to #1″ product would be when it’s added to my next release of Getting Brutal with Google, traditionally a $79 item.

The point is that you MUST pick a day that the offer will expire. And it has to end on the day you say it will expire.

5. Segment and Send – One of the great features of Premium Web Cart is the ability to segment your email lists through a variety of ways, As a result, you can coordinate multiple email campaigns at the same time and automate pretty much everything.

Say, for example, that you want to sell a 6-week training program for $350. Well, you might promote that course to your opt-in email list but after a person buys you wouldn’t want to send them subsequent promotions to buy that same training course, would you? Of course not.

You would want that new customer’s email address to be automatically moved to a different list where they would be spared from the additional promotions.

Likewise, you might want to promote an upsell to someone who has just made a purchase. That promotion wouldn’t be fitting for the opt-in group.

My point is that creating urgency is partly an administration process. You need to have a plan mapped out for which people will receive what
promotions and in what sequence.

People are always asking me about how they can increase their sales. My response is always to create urgency. What techniques have you used to create urgency in your own online selling process? Let’s help each other sell more this holiday season by getting some discussion going.

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Digital Download System – Cut Your Support by 41%

Digital Download System Cuts Support Up To 41%?

What …How?!?

To understand how we cut your support load when selling digital downloads, first
we need to take a quick look at the problems the “other guys” create with their
digital download process.

The typical online shopping cart digital download process works like this:

  • Step 1 – Customer buys from the webpage and pays through the shopping cart.

  • Step 2 – The customer is sent to a thank you page where it tells them how to ”white list” the email address that the digital download is coming from (good luck with that).

  • Step 3 – Half the customers receive the email and download the digital file, 10% find the email in their spam folder, the rest of the folks are sending in tickets and / or calling to ask why they have not received what they’ve already paid for.

And the folks that buy on Friday evening and cannot find their download email are so livid that by Monday they’re not asking for the product, they’re demanding a full refund.

What a disaster!

This is exactly what we faced 9 years ago when we were selling our own
digital download product through one of our competitor’s online shopping cart. An ever increasing customer support load and ridiculous refund requests …imagine giving money back to people that really wanted your products, purchased them, never even saw them yet still wanted a refund. That’s a pretty stupid way to work harder and still lose customers.

Especially when there’s such an obvious and simple fix to avoid the entire mess altogether.

And some might say that this was truly the birth of Premium Web Cart because this was the first time we hired a programming team to create a custom software solution to our online marketing problem. And while our software has improved dramatically over the years, we never forgot the painful lesson this taught us so we always carry the same logic forward that fixed our original problem once and for all.

Here’s how we do digital downloads and how you’ll reduce your support load and avoid refunds.

  • Step 1 – Customer buys from your webpage and pays through Premium Web Cart.

  • Step 2 – Immediately after the successful sales transaction (money is now in your pocket), your customer is taken to a digital download page where they can immediately download their new product (happy customer).

  • Step 3 – Premium Web Cart follows up with an email with a digital download
    link as a back up in case the customer closed the screen without downloading the file. (Why some people do this is a mystery to all but it happens… so we cover it both ways).

24 hours later, all the links expire and the customer has no more access to the downloadable files.

Happy customers, dramatically less support, fewer refunds… all from 1 simple change and NOT counting on email to deliver your products.

Just 1 more premium web solution from Premium Web Cart!

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Basecamp Alternative Project Manager

Choosing a Basecamp alternative project manager can be a bit of a tough ordeal as there are bucket loads of really good Basecamp alternatives to choose from… and this is where the question comes from almost on a daily basis:

“Why did Premium Web Cart decide to create a Basecamp Alternative Project Manager when so many others already existed”?

And to this I always provide the same basic answer:

“Basecamp is a really good project management software solution… it’s just missing too many key features that we could not longer do without”.

But while searching for a good Basecamp alternative, we really could not find anything that combined the simplicity of Basecamp that we loved, with the features missing from Basecamp that we desired.

Since we’re managing a fast growing business, creating websites, managing programming projects and adding new products all at the same time, we certainly didn’t want one of the “geek only” applications that seem to require a degree from MIT to operate… but at the same time, we needed far more than a simple “task manager” application.

This middle ground is hard to find …ummm, make that impossible to find, so in the end we had to create our own project manager from scratch so we could more effectively run our business.

And as we do with all our software applications, we made sure that we created it in a way that our customers (PWC merchants) would also love and benefit from.

Here’s what we loved about the Basecamp project manager:

  1. Simplicity – Drop dead simple… no instructions needed.
  2. Pricing – It’s not the cheapest on the market but it’s worth the investment.
  3. Stability – While we would experience the occasional “hiccup”, in general the system just operates day after day in a workman like fashion.

But here’s what drove us away from the Basecamp project manager:

1. No Status – Tasks are either “open” or “closed”. I want to know if a task has been started, 25% done, or 75% done, etc.

Our Solution: Graphical “Point and Click” status paths that are configurable to suit your project or task.

2. Task Closed… But Not Done – My definition of “done” is not always the same as the person doing the task, especially when it comes to web masters and graphic artists. I want the ability to require “approval” of a task if I choose and this needs to be optional at a project level or a task level.

Our Solution: “Approval” of a tasks before closing. This is optional at a project level or on an individual task level with a simple check box.

3. Stealth Tasks – Too many stealth tasks were getting “slipped in” to earlier Basecamp project revs to jump to the front of the line. Stopping this manually was like herding cats!

Our Solution: Admin capability to Lock complete projects, or project task lists, to block new tasks from being added but still allow completion / management of existing tasks. When a project or task list is “locked”, now it’s really locked.

4. Customer Access – Some projects require that the customer can upload files, make comments, etc. But this opens the kimono and allows them to see “how the sausage is made” and this process is best left for internal eyes only.

Our Solution: Customer pages have been created to provide your customers a portal to the project, with separate login, that limits their exposure to only the items you want them to see. This is optional for each project.

5. No Mass Updating of Templates – Adding a task to a template required that we manually updated all the open projects using that template.

Our Solution: Adding a new task to an existing project template will update all open projects using that specific template. No matter how many projects you have open, they’re all updated in 1 step.

6. Moving Tasks / Copying Tasks – We often readjusted our projects and moved unfinished tasks to a new “uprev” project and this required a lot of manual “copy and paste”.

Our Solution: Moving and/or copying tasks to another project is now a built-in function and requires 1 click of a Move or Copy icon to accomplish.

7. Difficult Planning – Managing a large project, with many tasks, was simply too hard to manage and schedule. We found ourselves using a spreadsheet and creating mini-projects from the master Basecamp project which defeated the purpose of a project manager.

Our Solution: Our “Sprints” solution mimics the capabilities we were using the spreadsheet for but does it with a click or 2 and makes weekly planning a breeze to complete.

It’s not that Basecamp is a bad piece of software, there are many things to love about Basecamp as a project manager. The realty for us was simply that we needed something that retained the good and fixed the “not so good” of Basecamp.

If you’re looking for a proven Basecamp alternative project manager, you should really take our project manager for a test drive and see if it fits your business needs. Try it for 30-days, no credit card required and you’ll have instant access to all the great features mentioned.

Tom Reed

PS You get the the Project Manager as part of the Elite package but if you’re just looking for an awesome Project Manager without the cart, now you can get it – and it’s 100% FREE for 30-Days with No Credit Card Required – Click Here For Instant Access

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Before You Buy a WordPress Shopping Cart

marty 100w Before You Buy a WordPress Shopping CartFeatured Guest Post by Marty Dickinson

Attend any business seminar and you will hear the word WordPress mentioned by almost every speaker on stage. WordPress has become the most  popular content management and website maintenance tool there is.

But, if I told you that every online shopping cart works with WordPress websites, would you believe me?

Apparently this is a touchy subject with some so I expect a certain amount of debate headed my way with this post.

The #1 question I’m asked about WordPress is if I’ve heard of a shopping cart plugin that works with WordPress.

Well, the answer is yes, I have. In fact, before I started using PremiumWebCart, my team had installed and setup three client websites with so-called WordPress shopping carts and we’ve also dug into the code to fix two installations that were broken by less senior programmers. So, we have a very good feel for the functionality, capabilities and limitations of various WordPress shopping carts.

Now, remember, I am not a PremiumWebCart employee. I have no reason to give any bad reviews of any Internet marketing tool, let alone go on a cart bashing frenzy. It is my goal, however, to always be on the lookout where people are missing the big picture and could run into trouble by simply trying to save a buck.

With that said, I am yet to have a positive experience with any shopping cart made specifically for use with WordPress.

There’s no need to mention cart names names with this post. They’re all pretty much the same. They cost a one-time $50 or so.They all claim to be sooo simple to install and setup. Just one click will do ya! They all claim to be like a magic wand as if WordPress has some sort of secret code that must be cracked before a shopping cart program will work with it.

Then they make you discover at least 5 things the hard way if you don’t already know to expect them:

1. The reason WordPress shopping carts only require a one-time purchase is because you are buying the software itself to be loaded onto your website hosting account. That means you need to ALSO buy, install and configure an SSL certificate to work with the software as well. Otherwise people will be adding their credit card numbers onto a non-secure page. And, we all know the reality of identity theft nightmares. SSL certs have an annual recurring fee usually between $50 and $100.

2. You will need to buy a static IP address for your website in order to get the SSL to work. Not a big cost, typically $50-$75 per year, and sometimes included with your hosting depending on the type of website hosting plan you have.

3. You WILL want customizations for sure. Figure whoever you use for PHP programming will require anywhere from 4-10 hours of custom work once you realize how things are setup after the WordPress shopping cart software is installed. Custom PHP coders (those already familiar with that particular shopping cart and don’t have to waste time figuring it all out) will cost you a few hundred dollars by the time the project is complete.

4. You will be responsible for having your entire secured online transaction process PCI compliant. There is an annual cost (ranging from a few hundred dollars to a few thousand per year) for PCI scanning to make sure your secured server meets compliancy. If you just skip this step, you could be held liable for stolen credit card related suits and lose your right to have a merchant account for 7 years.

5. You will be in charge of assuring your WordPress website and all of its plugins stay updated and functional with the WordPress shopping cart plugin as well. Fall behind on either and you will just wonder one day why all of a sudden your orders have come to a screeching halt.

Let’s be clear. EVERY Linux-based online shopping cart on the open market works with WordPress. And, it’s going to cost you a lot more than a one-time purchase of $50 to get things working the way you want.

With that out of the way, now you really do need to look at functionality; and there are two biggies that all the made-for-WordPress carts leave out. Integration and automation!

banner setupsteps Before You Buy a WordPress Shopping Cart

If I had to pick one of the many (should be capitalizing that word MANY) big mistakes I made in the early days of selling on the Internet, it would have been not really treating my sales process as a “real business.” I did everything so manually. My customer database was an Excel spreadsheet and was always behind. Sticky notes all over my computer to remind me of meetings and to-do actions. Ridiculous how much time I wasted.

I cut every corner to save a buck.

If only I knew about PremiumWebCart years and years ago…and, if PWC only had the functionality back then that they have now! What a different place I would be in today.
Now that I know what it’s like to have an online shopping cart that:

  • Integrates seamlessly with my opt-in forms and email autoresponders
  • Replaces the need for a 3rd party email broadcast system like aWeber or Constant Contact
  • Tracks progress of a lead to a sale through a formalized sales funnel process
  • Captures all of my leads and customer contact information and lead sources automatically
  • Organizes my to-do lists
  • Supplies a complete membership area for customers who want a little more than a one-time purchase
  • Renews my vision for self-producing books, CD’s and DVD’s as the order process interfaces to PWC’s print-on-demand, cd/dvd-on-demand and on-site fulfillment center
  • Relieves me of worrying about PCI compliance, SSL secured server, and IP issues
  • Includes a fully functional affiliate management system

…Well, suddenly the one-time purchase of a stand-alone WordPress plugin for $50 seems almost like a good fit for a hobbyist rather than a forward-thinking agressive owner of a “real business.”

Don’t get me wrong. I love WordPress. I love how free and low-cost plugins add several more cylinders under the hood of a WordPress installation. Just be careful when it comes time for you to make your decision about managing your online sales system.

The new evolution of the shopping cart means integrating the entire business process. And, the only total quality system I’ve seen so far is PremiumWebCart.

And, yes, PremiumWebCart is a shopping cart that works well with WordPress.

- – - – -

Marty Dickinson is the co-author of Web Marketing All-in-One for Dummies and has been a full-time Internet marketer since 1996. He and his team of 7 at HereNextYear.com provide WordPress website services as well as online sales consulting to authors, speakers and business owners around the U.S. Connect with Marty on Google+ or facebook page.

 

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Digital Access Pass Integration

It’s a funny thing about business today, especially online businesses where we are often competitors and partners at the very same time. In sports it would be like the catcher is from the other team but still crouching behind the plate for our team and sending the signals to the pitcher, telling him what to throw next.

But in this case, the catcher would also be throwing the ball to second, with all his might, to tag his own runner trying to steal the base. It’s a strange world we live in today and one that is unlike any before us.

This muse came to me after about the 17th person asked me why we would bother to perform a Digital Access Pass integration with Premium Web Cart. After all, we have our own membership system already included, plus we already have a Wishlist integration… so why bother with another WordPress membership integration?

And to that question I can only answer, “because our customers asked for it”.

The reality is that we do have customers that love Digital Access Pass, or they already have their DAP membership system set up and running, and they have no desire to change. I honestly don’t care why they want to use DAP instead of our internal membership system, or Wishlist… all I really care about is that we’re providing our customers with the online ecommerce system that’s helping them make money in the easiest way possible for them.

In the long run, having a flexible business system is the key to retaining our customers and keeping them from migrating to some other competing system. So we’re not insulted when a customer wants to “date another application”, we know that there are thousands of business models and our goal is to accommodate as many of those models as possible.

So when we announce our integration with another software solution like Digital Access Pass, we do it with pride and the hope that we’re helping our customers get more of their own customers because they chose to use Premium Web Cart as a 1Shoppingcart alternative, or Infusionsoft alternative, etc.

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5 Steps to More Sales by Increasing Product Value

Featured Guest Post by Marty Dickinson marty 100w 5 Steps to More Sales by Increasing Product Value

As you know from my first guest post on the Premium Web Cart blog last week, I’ve been working with the setup of the system as a
1st-timer and new customer, converting all of my products and services to transact exclusively through PWC.

I’ve already had a few clients pull the trigger and sign-up with PWC at my suggestion. So, I’ve been helping them along the way as well, really getting a good feel for the system.

Two of those clients have never had active product sales capability on their websites before. So, we’ve been talking a lot about pricing and online sales strategy to get them going.

One of the things I mentioned about pricing products really caught them off guard and I thought I’d share it with you.

Did you know that any information product you sell on the Internet needs to be worth 15 times (or more) whatever you’re charging?

It sure is a true statement and here’s why.

When pricing items in the 1998-2000 years, we would calculate a starting price and multiply X 5 to arrive at the product’s true value. The product sold well because we sold its “value” and not the price.

We came about that number of 5 through testing. If we attempted to sell a product for $50 and then gave all the reasons it was worth $50, we sold next to nothing.

If we added a bonus to increase the value or simply promoted the real value of the product, sales increased.

Pretty simple, but it made sense. After all, people never want to buy things that are only worth what the selling price is. They always want more. They always want the better deal…the special deal.

You see it all the time on television with the “But wait! There’s more!” informercials.

The web is even more bonus driven than t.v. because people are so skeptical about, well, everything! Add-in the fact that we’re still in this crazy economic climate, and it begins to make sense why you have to give way more in value today than 10 years ago to sell to your fullest potential online.

In the year 2000, if we were to attempt to sell a $20 ebook, it darn well had to be worth $100. If the item was to have a price tag of $97, the value needed to exceed $500 or even more for optimum sales potential.

I attend or speak at several workshops, association meetings or conferences every year, so I’m pretty hip on what people are charging and producing. Since I too produce and sell online products through a variety of websites, I make it a point to study what others are selling and how they’re packaging their offers.

The most recent Internet marketing conference I attended had the average sales pitch value of $50,000 to $70,000 and a sales price of $1,500 to $2,500.

That’s 30 times the “perceived value” of the offer!

Notice how when the price goes up, the percentage of perceived value must increase as well.

Here are a few more examples:

You can buy the average ebook on Kindle for under $2, where the same book sells in hardcopy in a bookstore for $19.95.

The average membership website that used to charge $50-$100 per month or more has cut its charges to under $15/month to keep members longer.

The last (credible) $5,000 services package I found online had more than $15,000 in value for the BONUSES alone!

Here’s My Point:

If you’ve seen a reduction in sales over the past year or two or you’re just not getting any sales at all, the first thing you need to really take a cold hard and honest look at is the value of your offer in comparison to the price you are charging.

If your product is brand new, have a new product launch. If your existing product is just stagnant and not going anywhere, give it a quick facelift and re-launch it.

Here are 5 steps I use myself for every product launch. Take ‘em or leave ‘em. I’m not guaranteeing any silver bullets here or get rich quick schemes. These are just 5 important keys that have helped me sell product over the web for the past 16 years.

1. Reduce Your Price for LaunchPremium Web Cart has a great feature for adding a sale price for a product and then assigning a time frame to apply a discount. See the image below of one of my products inside the PWC admin area:

8minutesseo 5 Steps to More Sales by Increasing Product Value

This date range can be whatever you want; a week, a month, or a single day.

What also helps is that the “real” price displays on the cart pages so that the buyers can be reminded of exactly how much of a great deal they’re really getting. They then can easily associate that discount with your real product value.

2. Accumulate Testimonials Like Crazy – Make contact with every buyer you can to get their opinion of their product. Were the steps easy to follow? Were you inspired to take action? What results did you get? Can I use what you just said to help tell others about the product?

I know this requires a bit of extra work on your part, but getting a flood of testimonials is worth it and will help to sell your product even more when the price goes up. And, if this is a “real business” for you, doing a bit more extra work won’t scare you off.

3. Be Firm with Your Reduced Price Timeframe – If you don’t stick to your timeframe, or have a darn good reason for extending it, you must allow that increase in price to happen on-time. Otherwise, people will never believe your buy-by deadlines in the future.

You’ve probably seen the emails, “Oops! Sorry, Sent the wrong link yesterday so we’ve extended our special sale through the end of next Friday.”

C’mon, I’m sure you don’t fall for that and I don’t either. Stick to your deadlines or have a much better reason than “oops” to extend it.

4. Add a Bonus to Complement Your Price Increase – After you’ve talked to or emailed your buyers, you will get tons of feedback. Most will be positive, some will be helpful criticism to make a better product.

Use that feedback to quickly create a few more sub-products to add to your bonus package. Get an expert or two on the phone and record the phone conversation. Find a friend with a complementary product or a white paper or free report and ask if you can use it as a bonus.

There are so many ways to create and/or get bonuses of great value, I’ll have to save that topic for another blog post! NEVER sell anything online without offering a bonus; well, unless you are content with mediocre sales of course.

5. Be Confident in What You’re Offering – This is sometimes the hardest part of all. If you want your sales to increase, you must be totally comfortable with what you are offering and how much you’re charging.

Whatever you are selling or thinking about rolling out next week to the masses, turn off your cell phone, stop replying to emails for a few hours straight. Head out to a quiet location where you can clearly evaluate your package offer. If you’ve written a book, read it again for the first time. If you’ve made a series of MP3 audios, listen to them as if you’ve just downloaded them to your iPod. If videos, watch them as if you yourself are in desparate need of the contents to help turn your life around.

Inspire yourself that you have a product with a message that is so good you’re practically letting down society if you can’t convince them to buy it! This passion will fuel you for all the other components of Internet marketing required to fill your bank account.

If you are truly confident in your own product, it’s ready to sell. Launch it!

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Marty Dickinson is the co-author of Web Marketing All-in-One for Dummies and has been a full-time Internet marketer since 1996. He and his team of 7 at HereNextYear.com provide WordPress website services as well as online sales consulting to authors, speakers and business owners around the U.S. Connect with Marty on Google+ or facebook page.

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