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Live Chat
Live chat is a proven sales tool that consistently converts more visitors into customers. Yet many websites today still do not harness the amazing power that comes with the real time communication and interactivity that live chats offers.
This creates an opportunity to set you business apart.
Live chat works ...and it works well with sales increases north of 41% for some companies from this single feature added to their website. Add to this winning formula our proprietary chat features that make it easy for even the smallest and most time strapped company to be able to manage live chat on their websites
Feature Overview
- Unlimited Websites- Add live chat to as many websites as you choose yet still manage them all from 1 login and 1 screen. This is a Premium Web Cart exclusive feature!
- Unlimited Simultaneous Chats - Never worry about turning away a qualified customer. Chat with all comers at once ...we make it easy to handle multiple separate conversations and keep it all straight.
- No Installation - Choose your chat icon, copy the short link into your website and you're ready to go. It can't get any easier than that.
- Welcome Chat - Not at your desk? No worries, let the welcome chat take over and send predefined messages to keep your visitor "on the hook" while the audio alert signals that someone is on your site. This can buy you just enough time to take the wheel and steer the customer to the order page.
- Push Chat - Watch your customers navigate your site and "push" the chat window out at precisely the right time to engage your customer.
- Canned Answers - Avoid typing the same thing over and over by using canned answers. 1 Click and the entire sentence is written for you.
- Text Short Cuts - LOL, TTYL, BFF, etc. Abbreviations move from chatting to a useful productivity tool. You type the abbreviation but our chat system displays the full word or phrase.
- Email Transcript - Need to email the chat transcript? It's a simple click away.
- Offline Management - Shows your customer you're offline with a custom message but gives them the option of sending you a message via the online form. Your standard office hours and the local time zone are also displayed so they know when to expect you return.
- Multiple Chat Icons - Choose the look that best fits your website look and feel.
- Universal Access - Browser based administration makes your system accessible from any computer and any operating system.
- Virtual Assistant - Too busy to run chat yourself? Contact our sales department regarding our Virtual Assistant Service offering, where skillful operators communicate with your prospects on your behalf.
