It's not just a better way to manage your support, our Instant Answer Ticket System is a proven way to reduce your presales and support work load. Let's face it, if you sell a product or service, you're going to respond to requests for information and/or support requests to keep your web visitors and customers satisfied. However, that doesn't mean you need to be a slave to support and spend countless hours answering emails.
Traditional methods of support have a tendency to grow at the same rate as your business but we've found a better way to give your customers the support they demand with the automation you deserve. Our system actually answers the questions for you through smart automation so you don't have to.
Not only will you be able to support your existing customers better and with less effort, you'll also have a dedicated sales module that acts as a smart FAQ system to remove confusion from your potential customers and thereby close more sales.
Elegantly easy to use and simple to set up, this automated sales and support system is a truly in a class of its own.
Summary of Features
- Unlimited Websites - Running 3, 5 or even 50 websites? Create as many dedicated applications as you need, all containing website specific data, yet manage all your businesses from 1 login.
- Customer Specific- Your existing customers will naturally have different questions than sales prospects. Our system keeps the data separate and specific to the appropriate audience.
- Sales Specific - Answer their questions with an Instant Answer before they leave your site and convert more visitors to customers.
- Knowledgebase Import - Repurposing content is a great way to create "new" products. Easily create a new website specific / branded ticket system with the push of a button. Import everything or just the desired sections.
- Canned Answers- Improved efficiency with canned answers that are easily customized for every department.
- Priority Rating - Manage tickets based on priority.
- Ticket Aging- Manage tickets by age and identify overdue replies.
- Screen Shots- Send and receive screen shot images along with your support tickets. The old saying, "a picture is worth a 1,000 words" could not be more true than when it comes to helping a customer understand a specific point.
- Email Parsing- Replying to the support ticket via email automatically injects the new information into the ticket thread.
- Graphical Reports - Identify your largest support problems, or most frequent requests for information, to focus your efforts to fix the items creating the greatest confusion.
